About
Meet the Team
In addition to our management team, we have the support of a loyal, skilled and experienced team consisting of Senior Carers and Carers - the vast majority of whom have either achieved Level 2 or 3 NVQ / QCF or are busy working towards this qualification.
Great care is taken to select staff to care for you who will meet your requirements. We offer as much choice as possible in all aspects of your care, this includes the choice of gender of the person delivering personal care and being involved, if you wish, in the assessment of your needs and the production and review of your personal 'Care & Support Plan'.
Our team are our major asset - we offer as much support and flexibility as possible to them so that they are happy in their role. We operate a formal recruitment and selection procedure for all staff positions. All staff are subject to an enhanced Disclosure & Barring Service check before they commence employment, and in line with regulations, a repeat check at least every 3 years. They then undergo a 6-month probationary period when they first join us, followed by 3 monthly reviews of their progress with our Manager and ongoing appropriate training.
Natalie. Director / Manager
Natalie founded and launched Deeside Home Care Ltd (formally Hollybank Home Care Ltd) in 2012.
The Agency enjoys an excellent reputation locally for providing high-quality care. Natalie has a wealth of experience and qualifications in the care sector and is committed to being a market leader in terms of quality care within Flintshire, North Wales.
Following the completion of her degree in Business Studies (specialising in HR Management) at The University of Manchester, Natalie established and launched the Agency as an extension to the existing family care business and has successfully led and managed the Agency for the past 11 years. In addition to her degree, Natalie has achieved the required NVQ Level 4 'Leadership & Management for Care Services Award'. She also has the QCF Level 3 Award in 'Dementia Care' and is a qualified QCF Assessor for Health & Social Care.
Jacqui. Director / Responsible Individual
For 40 years Jacqueline managed Nursing & Residential Care Homes across North Wales and Cheshire. For nearly 30 of those years, Jacqueline owned and managed her own Care Home and therefore has a vast wealth of experience in the independent care sector.
Jacqueline was a Registered General Nurse (RGN) for 43 years. She also has a Diploma in Management Studies from Manchester Metropolitan University and has completed the NVQ Level 4 'Registered Managers Award'.
Together with Natalie, Jacqueline oversees the running of the Agency and is the 'Responsible Individual' for the Agency's registration with Care Inspectorate Wales (CIW).
Jenny. Team Leader
Jenny joined the Agency in 2021 and has a wealth of experience in both residential and domiciliary care in Flintshire.
Jenny's previous experience of supervising and mentoring staff teams is crucial to her role within the agency. Jenny supports Natalie with all HR functions e.g recruitment, induction. registration and training. Jenny also takes the lead in coordinating our monthly rotas and ensuring recruitment activities are planned to help meet the demand for our care services.
Jenny has achieved QCF Level 2 in Health & Social Care. Jenny is a crucial member of our team and strives to always develop our service and build our excellent reputation both locally and nationally.
Kat. Team Leader
Kathryn joined the Agency in 2022 and has extensive experience in the independent care industry.
She has many years of experience in Care Home management and brings with her knowledge of emergency response systems due to her background working for a large care alarm service.
Kathryn has achieved QCF Level 3 in Health & Social Care and QCF Level 5 in Business Management. She is a crucial member of our team and joins us in working hard to ensure Care & Support plans/Risk Assessments are accurate, relevant and regularly reviewed.
