Services
Our Home Care Services
We are a family owned and managed care company registered with Care Inspectorate Wales (CIW) that offer a variety of care services in the local community. We cater for a range of support needs for adults and older people that includes:
- Sensory impairment
- Physical disabilities
- Physical health conditions
- Mental health conditions
- Dementia
- Social isolation
- Palliative care
At Deeside Home Care Ltd, we offer support, on varying levels, for those who wish to remain living in their own home but with the peace of mind of knowing that someone is there to help and care at regular intervals. Our services are always tailored to your individual needs.
We can support people with:
- Personal care and hygiene
- Health and wellbeing promotion
- Safe moving and re-positioning
- Risk assessment and risk management
- Safe medication administration
- Special diets, swallowing problems and specific nutritional needs
- Referrals to health professionals as appropriate
- Signposting to local health and wellbeing services
- Preparation of light meals / snacks / drinks etc
- Domestic cleaning and laundry
These services can be arranged on a regular or 'one off' basis. We operate between 8:00am - 10:00pm, 365 days of the year.
Our staff work together to achieve a high level of competence and skill to enable them to meet the individual needs of each service user in a friendly and professional atmosphere.
We provide assistance with personal care, promote good health and well-being, support with psychological/emotional care and will assist with social and spiritual needs. We do not provide nursing care.
Our care staff are given training and relevant information to assist them to understand and care for service users with specific needs.
Our aim is for service users to enjoy a fulfilled and independent life, to the fullest extent possible and we will give all the help and support we can to achieve this.
Core Values
- Privacy and Confidentiality - Personal privacy, privacy of space and personal affairs is a fundamental right of all our service users. Confidentiality is respected at all times. Staff are bound by a code of confidentiality which forms part of their terms and conditions of employment
- Dignity - Preservation of self-respect and self-worth are especially important in all aspects of personal care. All staff undergo an intensive induction programme before they assist service users with personal care.
- Independence - Our service users, irrespective of their physical or mental health needs, are actively encouraged to retain and develop their independence as much as possible. Though most of our service users may be heavily dependent on others for help, staff are acutely aware of the need to encourage a measure of independence. By this means, they provide opportunities for the maintenance of personal dignity. To ensure these measures are carried through a programme of care planning is implemented.
- Choice - We offer service users as much choice as possible in all aspects of their lives. This may involve making informed choices about their future, and being involved, if they wish, in the assessment of their needs and the production and review of their personal 'Care & Support Plan'
- Rights - All rights as adults in our society are upheld. We strive to protect service users from exploitation, discrimination and abuse.
- Fulfilment - Service users receive skilled sensitive care, to help sustain and fulfil personal aspirations and abilities, and to enable them to achieve the highest possible quality of life.
- Equality - Service users have the same access to facilities and services within the local community as any other citizen.
Philsophy of Care
The main concern of our service is our service user's quality of life and the creation of a relaxed, informal but professional environment which respects their independence, protects their status as adults and encourages their individuality.
The basic principles of our philosophy are as follows:
- To provide service users with the highest standards of individualised care in a relaxed and informal environment.
- To provide care in a way that promotes the dignity of the service users and recognises their need to express their own individuality.
- To recognise service users right to privacy and freedom from intrusion, for themselves and for their belongings and affairs.
- To respect service users' needs, desires, likes and dislikes and to empathise with their fears and joys. Each person has the right to exercise their own informed choice.
- To offer service users and their relatives help, support and advice.
- To provide a 'Care & Support Plan' which is agreed and understood by the service user and which is appropriate to their needs and wishes.
- To provide training and education for all staff. We apply research-based professional practice to ensure that service users receive care that provides a quality of life that they find satisfactory.
