Terms
Company Information
Deeside Home Care is a trading name of DEESIDE HOME CARE LTD. Registered in England & Wales. Company No: 11798036. Registered Office Address: 54 Chester Road West, Deeside, Flintshire, CH5 1BY.
Terms
1 About our Terms
1.1 These Terms explain how you may use this website (the Site) which is provided by us free of charge.
1.2 References in these Terms to the Site are references to the website: www.deesidehomecare.co.uk, and all associated web pages.
1.3 You should read these Terms carefully before using the Site. Refer to point '10 Variation' below with regards to any future updates to these terms and this page.
1.4 By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5 If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.6 If you have any questions about the Site, please contact us by:
1.6.1 e-mail: hello@deesidehomecare.co.uk (e-mails will typically be responded to during office open times - Daily: 9am to 5pm), or
1.6.2 telephone 01244 812435 will typically be answered during office open times - Daily: 9am - 5pm. Phones divert to give out of hours coverage all other times. [We may record calls for quality and training purposes.]
1.7 Definitions
| Content | 1 means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site; |
| Privacy Notice & Cookie Policy | 2 means the policy 'Privacy Notice' at www.deesidehomecare.co.uk/privacy.html, which governs how we process any personal data collected from you; |
| Site | 3 means these terms and conditions of use as updated from time to time under clause 10; |
| We, us or our | 4 has the meaning given to it in clause 4.1; |
| You or your | 5 means the person accessing or using the Site or its Content. |
1.8 Your use of the Site means that you must also comply with our Privacy Notice and Cookie policy, where applicable.
2 Using the Site
2.1 The Site is for your personal and non-commercial use only.
2.2 You agree that you are solely responsible for:
2.2.1 all costs and expenses you may incur in relation to your use of the Site; and
2.2.2 keeping your password and other account details confidential
2.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside
the UK, you are responsible for compliance with local laws where they are applicable.
2.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at
hello@deesidehomecare.co.uk
2.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they
refer or any applicable law.
3 Ownership, use and intellectual property rights
3.1 This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both
(as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights,
patents and all other intellectual property
3.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to
adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in
any digital rights or other security technology embedded or contained within the Site.
3.3 Trade marks: The use of any trade marks (whether registered or unregistered) on the Site is strictly prohibited unless you have our
prior written permission.
4 Submitting information to the Site
4.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
4.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
5 Accuracy of information and availability of the Site
5.1 5.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit
or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
5.2 We may suspend or terminate operation of the Site at any time as we see fit.
5.3 Content is provided for your general information purposes only and to inform you about us and our products and news, features, services
and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and
should not be relied on for any purposes.
5.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we
promise the uninterrupted use by you of the Site.
6 Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.
7 Limitation on our liability
7.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally
responsible for any:
7.1.1 losses that:
(a) were not foreseeable to you and us when these Terms were formed; or
(b) that were not caused by any breach on our part
7.1.2 business losses; and
7.1.3 losses to non-consumers.
8 Events Beyond our Control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
9 Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
10 Variation
These Terms are dated 11th September 2023. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
11 Disputes
11.1 We will try to resolve any disputes with you quickly and efficiently.
11.2 If you are unhappy with us, please contact us as soon as possible.
11.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:
11.3.1 let you know that we cannot settle the dispute with you; and
11.3.2 give you certain information about our alternative dispute resolution provider.
11.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these
Terms.
11.5 English law applies to these Terms.
Privacy & Cookie Notice
General
Your privacy is very important to us, we make every effort to oversee the effective and secure collection, processing and storage of your personal data. Deeside Home Care will be known as the 'Controller' of the personal data that you provide to us via this website. The data that we collect and how we use it is outlined below.
1. Information we collect
We collect various types of information when you visit and interact with our website, including:
- Personal Information: We may collect your name, email address, postal address, and other contact details when you provide them voluntarily.
- Usage Information: We automatically collect certain information about your interaction with our website, such as your IP address, browser type, device type, operating system, and browsing actions.
- Cookies and Tracking Technologies: We use cookies, beacons, and similar tracking technologies (via Google Analytics) to gather information about your use of our website and improve your browsing experience.
Cookies via Google Analytics
No personally identifying data is collected from this source. Data collected is anonymous, stored and retained within the Google Analytics app for a period of 26 months after which it will be automatically deleted, however this will reset on new activity should you revisit the site again thereafter.
Embedded Videos
Enhanced privacy mode is enabled on all YouTube embedded videos placed on this website. This means that unless the user clicks on the play button and watches an embedded video or interacts with it in some capacity, no data will be collected or stored.
2. How we use your information
We use the information collected for the following purposes:
- Providing, maintaining, and improving our website's functionality.
- Personalising your experience and delivering relevant content.
- Responding to your enquiries, job applications and providing customer support.
- Sending you promotional and marketing communications where permitted by law.
- Conducting research, analytics, and business operations.
3. How we share your information
We may share your information with:
- Third-party service providers (such as our hosting and app partners) who assist with the website operation and services.
- Legal authorities and entities as required by law or to protect our rights.
- Affiliates or successors in the event of a merger, acquisition, or sale.
4. Your Choices
- Opt-Out: You can unsubscribe from marketing emails by following the instructions provided in the email.
- Cookies: Most browsers allow you to control cookies through settings. However, disabling cookies may affect your website experience.
5. Data Security
We implement security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be entirely secure.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.
7. Your Rights
You may at any point request to see the personal information of yours that we process and what is included in our records. If at any point you believe that information to be incorrect, you can request to have it amended.
Should you wish to make a request, have any concerns, or wish to raise a complaint on how you believe we have handled your personal data, you may contact us to have the matter investigated. In the first instance, please email the Controller: hello@deesidehomecare.co.uk
We aim to respond within 30 days from the date of your enquiry. Please also allow us sufficient time to investigate, process and respond to your enquiry - we will keep you updated throughout. If you are not satisfied with our response or believe that we are processing your personal data in a manner not in accordance with the law, you may file a complaint at the Information Commissioner's Office https://ico.org.uk/concerns
8. Children's Privacy
Our website is not intended for individuals under the age of 18 years. We do not knowingly collect personal information from children.
9. Changes to this Notice
We may update this Privacy Notice from time to time without prior notice. We will notify you of significant changes through our website or other communication channels.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Notice, please contact us via the details given in section 1.6 in our terms above.
By using our website, you consent to the practices described in this Privacy & Cookie Notice.
