Reviews
Reviews & Customer Feedback
At Deeside Home Care, we are dedicated to providing exceptional care and support to individuals in the comfort of their own homes. Our commitment to delivering high quality domiciliary care has been met with heartwarming feedback from our valued clients. We take immense pride in sharing these testimonials that reflect the positive impact our services have had on the lives of those we serve.
All reviews below and up to date information can be found directly on the homecare.co.uk website.
Review from J R (Daughter of Client) published on 10 May 2023
Overall Experience 
My mum has been having care for twelve months and is very happy and contented, all carers are kind and always helpful. Well done to you all.
Review from S J (Daughter of Client) published on 5 May 2023
Overall Experience
My mother has been using your services for over a year and we are very pleased with the pleasant and reliable staff who visit her daily. I don't live near to my mum and knowing she has care daily provides peace of mind to the family. My mum looks forward to her care staff's visits and they keep me updated with anything I may need to know.
Review from E M (Client) assisted by family/friend published on 18 April 2023
Overall Experience
The carers are always patient, considerate and thoughtful.
Review from Sonia T (Daughter-in-law of Client) published on 16 March 2023
Overall Experience
The care my mother-in-law receives is excellent. The staff are very good in all aspects of their job. The whole family are happy with the service. All the ladies are worth their weight in gold.
Review from Y D (Niece of Client) published on 9 February 2023
Overall Experience
My aunt was returned home from a care home with the support of the care team three times daily. The staff were professional, respectful and caring. They enabled my aunt to feel safe, socialised and supported to regain her confidence.
Review from Sylvia P (Daughter of Client) published on 7 February 2023
Overall Experience
All carers in attendance to my mum have been very caring and professional. We have been informed of any issues/requests, and on occasion, when Mum has not been feeling well, the carers stayed with her until I arrived. We are very pleased with the service so far. Thank you.
Review from Jayne E (Daughter of Client) assisted by family/friend published on 2 November 2021
Overall Experience
Since my mum has been having the care company, that she has now, she is a changed woman. The past companies she always seemed unhappy. Now she is always happy I think it definitely depends on the carers, they are excellent.
Review from Gaynor S (Daughter of Client) published on 2 November 2021
Overall Experience
*Hollybank Home Care Ltd are excellent providers of care for my father who has dementia, they provide a service that I could not be without all their staff are friendly and efficient in everything they do, I would definitely recommend this company to any of my friends or family.
Review from Kath B (Friend of Client) published on 28 October 2021
Overall Experience
My friend has recently come out of hospital. Her care team have been wonderful, caring and treating my dear friend with dignity. They have always been trustworthy, polite and excellent listeners when my friend likes to have a chat. The staff also bought flowers to welcome her home. The girls are angels and give me peace of mind.
Review from Diane E (Daughter of Client) published on 12 May 2020
Overall Experience
*Hollybank Home Care has looked after my mum for the last couple of years and does a great job. The ladies in the office always return my calls and deal with any questions in a highly professional and efficient manner. It’s obvious that the carers have high standards and they do actually care! These past weeks must have been a very testing time for them and I am forever grateful that mum is being looked after so well.
Review from Carol T (Daughter of Client) published on 31 March 2016
Overall Experience
Mum has dementia and has been receiving home care from Holly Bank for 2 years. The wonderful team of carers are very professional and treat Mum with respect, patience and kindness. Mum receives physical and emotional support from these lovely, friendly girls. The folder the girls write in each visit is invaluable to us - we use it as a two-way communication. Both management and carers are always there for us if we need advice or support. As Mum's needs increase the carers increase their support, without us even asking them. A new carer is always accompanied by a familiar carer for the first few visits, a very professional approach. When Mum feels miserable or upset her carers show such patience, kindness and understanding. A fantastic, supportive, approachable team - carers and management. My sister and I are extremely grateful, where would we be without you. Thank you all so much, you 100% deserve the Award.
Review from Dian B (Daughter of Client) published on 13 January 2016
Overall Experience
Staff and management are both loving and caring. Nothing is too much trouble, helpful in every way. I have already recommended them to a friend without hesitation.
*Hollybank Home Care Ltd is the former name of Deeside Home Care Ltd.
Would you like to leave us feedback?
If you have had the opportunity to experience our services and would appreciate the chance to provide feedback or compose a review on homecare.co.uk, we encourage you to make use of the dedicated review submission platform available on this page. Alternatively, we extend a warm invitation for you to personally visit our Shotton, Deeside office, or access our online contact page, offering a direct channel to communicate with us. Your insights hold significant value as we continually strive to elevate the quality of our services
Deeside Home Care Ltd has a Review Score of 9.9 (9.863) out of 10 based on reviews in the last 2 years. Over all time Deeside Home Care Ltd has 12 reviews with an average 'Overall Experience' of 5.0 out of 5.
